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Returns and damaged orders
- Damaged in transit: if your candle arrives damaged, email hello@themidnightchapter.ca within 14 days of delivery with your order number and a photo of the damage and the packaging. We'll send you a replacement at no cost.
- Wrong item: if we sent you the wrong candle, email us within 14 days and we'll send the right one.
- Used candles: for safety and hygiene reasons, we can't accept returns or offer refunds on candles that have been lit or used.
- Change of mind: we don't accept returns for a change of mind. All sales are final, except for orders damaged in transit or sent in error, as above.
- Cancellations: if you need to cancel, email us as soon as possible. We can cancel and refund an order that hasn't shipped yet; once it's on its way, we can't.
- Refunds (where agreed) go back to the original payment method through Stripe. Your bank may take 5–10 business days to show it.